Information we collect
We gather details you choose to share when you place an order or contact us: name, email, phone number, delivery address, sizing and color preferences, and payment method selection. If you subscribe to updates, we store your email for announcements on products or service changes.
How we use your information
- Process and confirm orders, including stock checks and sizing/color coordination.
- Provide delivery updates, order status, and after-sales assistance.
- Send payment links and receipts when you approve order details.
- Share service notices, policy updates, or product announcements (if you opted in).
- Improve our service quality, site experience, and operational reliability.
Data protection
We apply reasonable administrative and technical safeguards to keep your data secure. Access is limited to team members who need it to fulfill orders or support you. We do not sell or rent your personal data to third parties.
When using third-party payment partners or couriers, we share only the necessary details to complete the transaction or delivery.
Your choices
- You may request access, correction, or deletion of your personal data, subject to record-keeping requirements.
- You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.
- If you prefer not to receive payment links digitally, inform us so we can coordinate an alternative where available.
Data retention
We keep order records as required for accounting, compliance, and service history. When data is no longer needed, we take reasonable steps to delete or anonymize it, unless retention is required by law.
Cookies and site experience
If cookies or similar tools are used, they support core functions like remembering preferences or improving performance. You can manage cookie settings in your browser; some features may be limited if disabled.
Questions or requests
If you have privacy questions or need to exercise your rights, please contact us:
- Email: admin@robielcreststudio.store
- Phone: +63 951 763 1621
- Address: Block 62, Lot 28, Area B, Purok 1, Barangay Bagong Buhay II, City of San Jose del Monte, Bulacan, Region III, 3023, Philippines
Updates to this policy
We may update this policy to reflect changes in our practices or legal requirements. Material updates will be posted on this page with an updated effective date.