Eligibility window
Requests for return or exchange must be made within 7 days of receiving your item. Please contact us first so we can guide you through the process.
Condition of items
- Items must be unused, unwashed, and in original condition.
- Tags, packaging, and any accessories should be intact.
- Proof of purchase (order reference or receipt) is required.
How to request
- Email us at admin@robielcreststudio.store with your order reference, the item, and the reason for return or exchange.
- Wait for our confirmation and instructions before shipping anything back.
- Pack items securely to prevent damage in transit.
Shipping for returns
Unless an item arrived damaged or incorrect, return shipping costs may be the responsibility of the customer. We will confirm applicable options and any available arrangements when you contact us.
Refunds and exchanges
- Refunds (when approved) are processed to the original payment method when possible.
- Processing times may vary by payment provider or bank.
- For exchanges, we will verify stock for your requested size or color and confirm timelines.
Non-returnable cases
For hygiene and quality assurance, some items may not be eligible for return if used or altered. We will inform you during confirmation if an item falls under a restricted category or if wear-and-tear is evident.
Need help?
We’re here to assist. Reach out so we can resolve your concern quickly.
- Email: admin@robielcreststudio.store
- Phone: +63 951 763 1621
- Address: Block 62, Lot 28, Area B, Purok 1, Barangay Bagong Buhay II, City of San Jose del Monte, Bulacan, Region III, 3023, Philippines
Policy updates
We may adjust this policy to reflect improvements or regulatory requirements. We will post updates here with a refreshed effective date.